This is my personal blog site....
I am Joey Enriquez, son of shoemaker parents Ceferino and Gloria Enriquez. Fourth of seven children am now the only one continuing my parent's legacy. The shoe factory was my playground. My uncles and aunts helped my parents establish Meg's shoe factory along Jose P. Rizal St. in a small town of Marikina in 1955.
1 comment:
Good morning. Pardon me for writing on your personal blog site as the figlia customer service rep would not give me the name and email of the owner of figlia when I asked for it. I am a loyal figlia customer but I have a complaint about a product I bought 2 weeks ago. I purchased 4 pairs in SM north and the straps broke after the 2nd use. I tried to raise it with your Facebook figlia account but they said that I could not get a refund or a replacement Bec I did not purchase it through the site and that I should just go back to SM north and file my complaint there. I have already thrown out the receipt. In any case, I would think that your customer service could be more helpful by offering a refund replacement or even to repair instead of being dismissive. I also think that regardless of where I purchased it, the site should address my concern as it is your product and brand. Anyway, I don't want to go through the trouble of going to SM since I have already lost the receipt but I would just like you to know that perhaps you should check on your product quality because I am paying good money and I expect that the shoe will last longer than 2 weeks. You might want to review your refund and replacement policies and retrain your costumer service staff. Thank you.
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